Ch\u1ee7 \u0111\u1ed9ng l\u00e0 th\u00f3i quen \u0111\u1ea7u ti\u00ean \u0111\u01b0\u1ee3c nh\u1eafc t\u1edbi trong cu\u1ed1n s\u00e1ch “7 th\u00f3i quen c\u1ee7a nh\u1eefng ng\u01b0\u1eddi th\u00e0nh \u0111\u1ea1t”.
\nTrong c\u00e1c b\u00e0i tuy\u1ec3n d\u1ee5ng th\u00ec ch\u1ee7 \u0111\u1ed9ng c\u0169ng l\u00e0 \u0111\u1ee9c t\u00ednh m\u00e0 c\u00e1c h\u1ea7u h\u1ebft c\u00f4ng ty y\u00eau c\u1ea7u trong ph\u1ea7n m\u00f4 t\u1ea3 c\u00f4ng vi\u1ec7c.
\nCh\u01b0\u01a1ng tr\u00ecnh ti\u1ebfng anh l\u1edbp 8 c\u0169ng c\u00f3 \u0111\u1ec1 c\u1eadp \u0111\u1ebfn kh\u00e1i ni\u1ec7m c\u00e2u ch\u1ee7 \u0111\u1ed9ng v\u00e0 b\u1ecb \u0111\u1ed9ng, c\u00f4ng th\u1ee9c chuy\u1ec3n t\u1eeb c\u00e2u ch\u1ee7 \u0111\u1ed9ng sang b\u1ecb \u0111\u1ed9ng.
\nV\u1eady ch\u1ee7 \u0111\u1ed9ng l\u00e0 g\u00ec ???
\nCh\u1ee7 \u0111\u1ed9ng c\u00f3 ngh\u0129a l\u00e0 thay v\u00ec ch\u1ec9 \u0111\u01a1n thu\u1ea7n ph\u1ea3n \u1ee9ng l\u1ea1i v\u1edbi nh\u1eefng s\u1ef1 ki\u1ec7n x\u1ea3y ra trong cu\u1ed9c s\u1ed1ng, b\u1ea1n ki\u1ec3m so\u00e1t c\u00f3 nh\u1eadn th\u1ee9c nh\u1eefng s\u1ef1 ki\u1ec7n c\u1ee7a cu\u1ed9c s\u1ed1ng b\u1ea1n.
\nV\u1edbi v\u1ecb tr\u00ed “Sales Logistics ” th\u00ec ch\u1ee7 \u0111\u1ed9ng \u0111\u01b0\u1ee3c th\u1ec3 hi\u1ec7n nh\u01b0 th\u1ebf n\u00e0o ???
\nB\u1ea1n g\u1ecdi \u0111i\u1ec7n cho kh\u00e1ch h\u00e0ng \u0111\u1ec3 gi\u1edbi thi\u1ec7u d\u1ecbch v\u1ee5 c\u1ee7a c\u00f4ng ty v\u00e0 \u0111\u1ec1 ngh\u1ecb l\u1eddi m\u1eddi h\u1ee3p t\u00e1c
\n– Ng\u01b0\u1eddi ch\u1ee7 \u0111\u1ed9ng:
\n+ t\u00ecm hi\u1ec3u k\u0129 th\u00f4ng tin ng\u01b0\u1eddi li\u00ean h\u1ec7: T\u00ean, gi\u1edbi t\u00ednh, ch\u1ee9c v\u1ee5 trong c\u00f4ng ty, n\u0103m th\u00e0nh l\u1eadp, quy m\u00f4 nh\u00e2n vi\u00ean, s\u1ea3n ph\u1ea9m \u0111ang kinh doanh,
\n+ t\u00ecm hi\u1ec3u th\u1ee7 t\u1ee5c nh\u1eadp kh\u1ea9u m\u1eb7t h\u00e0ng
\n+ xin email ho\u1eb7c add zalo \u0111\u1ec3 t\u01b0 v\u1ea5n k\u0129 h\u01a1n c\u00e1c v\u1ea5n \u0111\u1ec1 kh\u00e1ch h\u00e0ng mong mu\u1ed1n
\n+ H\u1ecfi kinh nghi\u1ec7m telesales c\u1ee7a c\u00e1c ac \u0111i tr\u01b0\u1edbc
\n+ \u0111\u1ec1 ngh\u1ecb kh\u00e1ch h\u00e0ng cho l\u1ecbch h\u1eb9n g\u1eb7p tr\u1ef1c ti\u1ebfp
\n+ \u0111\u1ec1 xu\u1ea5t g\u1eedi quy tr\u00ecnh tri\u1ec3n khai cho kh\u00e1ch \u0111\u1ec3 n\u1eafm \u0111\u01b0\u1ee3c th\u1eddi gian s\u1eed l\u00fd
\n– Ng\u01b0\u1eddi b\u1ecb \u0111\u1ed9ng:
\n+ nh\u1ea5c \u0111i\u1ec7n tho\u1ea1i l\u00ean g\u1ecdi, n\u00f3i tr\u00e0n lan v\u1ec1 d\u1ecbch v\u1ee5, v\u1ec1 c\u00f4ng ty kh\u00f4ng c\u1ea7n bi\u1ebft kh\u00e1ch h\u00e0ng th\u1ef1c s\u1ef1 mu\u1ed1n g\u00ec, m\u00ecnh \u0111ang n\u00f3i chuy\u1ec7n vs ai.
\n+ khi b\u1ecb t\u1eeb ch\u1ed1i ho\u1eb7c c\u00fap m\u00e1y th\u00ec b\u1ecf qua
\nKh\u00e1ch \u0111\u1ed3ng \u00fd h\u1ee3p t\u00e1c, th\u00f4ng b\u00e1o tri\u1ec3n khai l\u00f4 h\u00e0ng t\u1edbi c\u00e1c b\u1ed9 ph\u1eadn back up
\n-Ng\u01b0\u1eddi ch\u1ee7 \u0111\u1ed9ng:
\n+ X\u00e2y d\u1ef1ng time line l\u1ecbch tr\u00ecnh d\u1ef1 ki\u1ebfn cho kh\u00e1ch, update ti\u1ebfn \u0111\u1ed9 th\u1ef1c t\u1ebf ho\u1eb7c th\u00f4ng b\u00e1o ngay khi ph\u00e1t sinh v\u1ea5n \u0111\u1ec1
\n+ Ch\u1ee7 \u0111\u1ed9ng y\u00eau c\u1ea7u kh\u00e1ch chu\u1ea9n b\u1ecb gi\u1ea5y t\u1edd khi h\u00e0ng s\u1eafp v\u1ec1 t\u1edbi c\u1ea3ng
\n-Ng\u01b0\u1eddi b\u1ecb \u0111\u1ed9ng:
\n+Kh\u00f4ng update th\u00f4ng tin,
\n+N\u01b0\u1edbc \u0111\u1ebfn ch\u00e2n m\u1edbi nh\u1ea3y, \u0111\u1ebfn c\u1ed5 m\u1edbi b\u01a1i, \u0111\u1ebfn \u0111\u00e2u hay \u0111\u1ebfn \u0111\u00f3,
\nKh\u00e1ch h\u00e0ng \u0111\u1ed3ng \u00fd cho cu\u1ed9c g\u1eb7p tr\u1ef1c ti\u1ebfp
\n-Ng\u01b0\u1eddi ch\u1ee7 \u0111\u1ed9ng:
\n+ Check map \u0111\u01b0\u1eddng \u0111\u1ebfn \u0111\u1ecba ch\u1ec9 h\u1eb9n g\u1eb7p
\n+ Tr\u01b0\u1edbc khi \u0111i ch\u1ee7 \u0111\u1ed9ng li\u00ean h\u1ec7 l\u1ea1i ho\u1eb7c nh\u1eafn tin th\u00f4ng b\u00e1o cho kh\u00e1ch v\u1ec1 cu\u1ed9c g\u1eb7p ng\u00e0y mai ho\u1eb7c s\u00e1ng\/chi\u1ec1u nay, confirm l\u1ea1i \u0111\u1ecba ch\u1ec9 h\u1eb9n g\u1eb7p.
\n+ \u0110\u1ebfn s\u1edbm h\u01a1n ho\u1eb7c \u0111\u00fang gi\u1edd
\n+ Chu\u1ea9n b\u1ecb \u0111\u1ee7 t\u00e0i li\u1ec7u, b\u00e1o gi\u00e1 g\u1eedi kh\u00e1ch, chu\u1ea9n b\u1ecb s\u1eb5n k\u1ecbch b\u1ea3n cho nh\u1eefng v\u1ea5n \u0111\u1ec1 kh\u00e1ch \u0111ang v\u01b0\u1edbng m\u1eafc
\n-Ng\u01b0\u1eddi b\u1ecb \u0111\u1ed9ng:
\n+G\u1eb7p ph\u1ea3i \u0111\u1ecba ch\u1ec9 kh\u00f3 t\u00ecm, l\u1ea1c \u0111\u01b0\u1eddng, g\u1eb7p kh\u00e1ch mu\u1ed9n
\n+Kh\u00f4ng confirm l\u1ea1i kh\u00e1ch, \u0111\u1ebfn n\u01a1i th\u00ec kh\u00e1ch b\u1eadn h\u1ecdp ho\u1eb7c \u0111i c\u00f4ng t\u00e1c kh\u00f4ng c\u00f3 \u1edf v\u0103n ph\u00f2ng
\n+\u0110\u1ebfn tr\u1ec5 gi\u1edd
\n+Kh\u00f4ng chu\u1ea9n b\u1ecb k\u0129, g\u1eb7p kh\u00e1ch kh\u00f4ng gi\u1ea3i \u0111\u00e1p \u0111\u01b0\u1ee3c c\u00e1c v\u1ea5n \u0111\u1ec1 kh\u00e1ch h\u00e0ng mong mu\u1ed1n
\nT\u00f3m l\u1ea1i:
\n-Ng\u01b0\u1eddi b\u1ecb \u0111\u1ed9ng:
\n+Lu\u00f4n \u0111\u1eb7t c\u00e2u h\u1ecfi tr\u01b0\u1edbc khi \u0111\u01b0a ra ph\u01b0\u01a1ng \u00e1n gi\u1ea3i quy\u1ebft
\n+ S\u1ee3 ch\u1ecbu tr\u00e1ch nhi\u1ec7m
\n+Ph\u1ee5 thu\u1ed9c v\u00e0o ng\u01b0\u1eddi kh\u00e1c, x\u1eed l\u00fd t\u00ecnh hu\u1ed1ng k\u00e9m
\n+Lu\u1ed1ng cu\u1ed1ng khi g\u1eb7p trouble, tr\u00f4ng ch\u1edd v\u00e0o s\u1ef1 gi\u00fap \u0111\u1ee1 c\u1ee7a ng\u01b0\u1eddi kh\u00e1c
\n-Ng\u01b0\u1eddi ch\u1ee7 \u0111\u1ed9ng:
\n+ Lu\u00f4n suy ngh\u0129 gi\u1ea3i ph\u00e1p \u0111\u1ec3 gi\u1ea3i quy\u1ebft t\u00ecnh hu\u1ed1ng
\n+ Lu\u00f4n lu\u00f4n h\u1ecdc h\u1ecfi \u0111\u1ec3 upgrade b\u1ea3n th\u00e2n
\n+ T\u1ea1o \u0111\u01b0\u1ee3c s\u1ef1 tin t\u01b0\u1edfng v\u1edbi kh\u00e1ch h\u00e0ng, \u0111\u1ed3ng nghi\u1ec7p, c\u1ea5p tr\u00ean
\n+ B\u00ecnh t\u0129nh khi c\u00f3 trouble x\u1ea3y ra do c\u00f3 s\u1ef1 chu\u1ea9n b\u1ecb tr\u01b0\u1edbc \u0111\u00f3
\nCh\u1ee7 \u0111\u1ed9ng hay b\u1ecb \u0111\u1ed9ng ho\u00e0n to\u00e0n ph\u1ee5 thu\u1ed9c v\u00e0o s\u1ef1 l\u1ef1a ch\u1ecdn c\u1ee7a b\u1ea1n.
\nNg\u01b0\u1eddi ch\u1ee7 \u0111\u1ed9ng lu\u00f4n l\u00e0m ch\u1ee7 \u0111\u01b0\u1ee3c c\u00f4ng vi\u1ec7c c\u0169ng nh\u01b0 cu\u1ed9c s\u1ed1ng c\u1ee7a m\u00ecnh, c\u00f3 th\u1ec3 kh\u00f4ng tr\u1edf th\u00e0nh ng\u01b0\u1eddi v\u0129 \u0111\u1ea1i nh\u01b0ng ch\u1eafc ch\u1eafn s\u1ebd s\u1ed1ng 1 cu\u1ed9c \u0111\u1eddi \u0111\u00e1ng s\u1ed1ng nh\u01b0 m\u00ecnh mong mu\u1ed1n.
\nNg\u01b0\u1eddi b\u1ecb \u0111\u1ed9ng s\u1edbm hay mu\u1ed9n c\u0169ng s\u1ebd b\u1ecb \u0111\u00e0o th\u1ea3i tr\u01b0\u1edbc nh\u1eefng m\u00f4i tr\u01b0\u1eddng l\u00e0m vi\u1ec7c c\u1ea1nh tranh \u00e1p l\u1ef1c. T\u1eadp th\u1ec3 ch\u1ec9 ch\u1ea5p nh\u1eadn nh\u1eefng k\u1ebb m\u1ea1nh, kh\u00f4ng c\u00f3 ch\u1ed7 cho nh\u1eefng k\u1ebb l\u01b0\u1eddi.
\n————————
\nB\u1ea1n mu\u1ed1n tr\u1edf th\u00e0nh ng\u01b0\u1eddi ch\u1ee7 \u0111\u00f4ng hay b\u1ecb \u0111\u1ed9ng???
\nLily Trinh.<\/p>\n","protected":false},"excerpt":{"rendered":"
Ch\u1ee7 \u0111\u1ed9ng l\u00e0 th\u00f3i quen \u0111\u1ea7u ti\u00ean \u0111\u01b0\u1ee3c nh\u1eafc t\u1edbi trong cu\u1ed1n s\u00e1ch “7 th\u00f3i quen c\u1ee7a nh\u1eefng ng\u01b0\u1eddi th\u00e0nh \u0111\u1ea1t”.
\nTrong c\u00e1c b\u00e0i tuy\u1ec3n d\u1ee5ng th\u00ec ch\u1ee7 \u0111\u1ed9ng c\u0169ng l\u00e0 \u0111\u1ee9c t\u00ednh m\u00e0 c\u00e1c h\u1ea7u h\u1ebft c\u00f4ng ty y\u00eau c\u1ea7u trong ph\u1ea7n m\u00f4 t\u1ea3 c\u00f4ng vi\u1ec7c.<\/p>\n","protected":false},"author":1,"featured_media":294,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3,9,11],"tags":[4,6],"class_list":["post-169","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cong-viec","category-ky-nang","category-nghe-sales-logistics","tag-ky-nang-lam-viec","tag-sales-logistics"],"yoast_head":"\n