– Telesales \u0111\u01b0\u1ee3c xem nh\u01b0 l\u00e0 ph\u01b0\u01a1ng th\u1ee9c truy\u1ec1n th\u1ed1ng \u0111\u01b0\u1ee3c \u00e1p d\u1ee5ng cho h\u1ea7u h\u1ebft c\u00e1c l\u0129nh v\u1ef1c sales kh\u00e1c nhau v\u00e0 telesales c\u0169ng l\u00e0 tr\u1edf ng\u1ea1i r\u1ea5t l\u1edbn \u0111\u1ed1i v\u1edbi nh\u00e2n vi\u00ean kinh doanh m\u1edbi.
\nCh\u01b0a t\u1ef1 tin v\u1ec1 ki\u1ebfn th\u1ee9c \u0111\u1ec3 t\u01b0 v\u1ea5n kh\u00e1ch h\u00e0ng, ch\u01b0a quen v\u1edbi vi\u1ec7c kh\u00e1ch h\u00e0ng t\u1eeb ch\u1ed1i ho\u1eb7c ti\u1ebfp nh\u1eadn ph\u1ea3n h\u1ed3i ti\u00eau c\u1ef1c, s\u1ee3 kh\u00e1ch h\u00e0ng \u0111\u00e1nh gi\u00e1, v\u00e0 c\u00f2n r\u1ea5t nhi\u1ec1u n\u1ed7i s\u1ee3 ch\u01b0a t\u1ef1 tin gi\u1ea3i ph\u00f3ng b\u1ea3n th\u00e2n. Tuy nhi\u00ean, khi \u0111\u00e3 quen v\u1edbi vi\u1ec7c g\u1ecdi \u0111i\u1ec7n, ch\u1ed1t \u0111\u01b0\u1ee3c deal qua telesales, nh\u00e2n vi\u00ean kinh doanh s\u1ebd d\u1ea7n v\u01b0\u1ee3t qua \u0111\u01b0\u1ee3c tr\u1edf ng\u1ea1i, vi\u1ec7c telesales kh\u00f4ng c\u00f2n l\u00e0 n\u1ed7i \u00e1m \u1ea3nh.
\nC\u00f3 m\u1ed9t s\u1ed1 c\u00e1ch \u0111\u1ec3 c\u00f3 \u0111\u01b0\u1ee3c cu\u1ed9c g\u1ecdi \u0111i\u1ec7n th\u00e0nh c\u00f4ng:
\n– Chu\u1ea9n b\u1ecb t\u00e2m l\u00fd, khi g\u1ecdi \u0111i\u1ec7n th\u01b0\u1eddng s\u1ebd c\u00f3 2 kh\u1ea3 n\u0103ng: kh\u1ea3 n\u0103ng th\u1ee9 nh\u1ea5t: kh\u00e1ch h\u00e0ng c\u00fap m\u00e1y gi\u1eefa ch\u1eebng ho\u1eb7c t\u1eeb ch\u1ed1i, th\u1eadm ch\u00ed ph\u1ea3n \u1ee9ng gay g\u1eaft khi b\u1ecb l\u00e0m phi\u1ec1n, kh\u1ea3 n\u0103ng th\u1ee9 hai: kh\u00e1ch h\u00e0ng h\u1ee9ng th\u00fa v\u1edbi cu\u1ed9c n\u00f3i chuy\u1ec7n, h\u1ecfi nhi\u1ec1u v\u1ea5n \u0111\u1ec1, cu\u1ed9c h\u1ed9i tho\u1ea1i k\u00e9o d\u00e0i.
\nV\u1edbi kh\u1ea3 n\u0103ng 1, b\u1ea1n c\u1ee9 y\u00ean t\u00e2m l\u00e0 kh\u00e1ch h\u00e0ng kh\u00f4ng bi\u1ebft m\u00ecnh l\u00e0 ai, v\u00ec m\u1ed9t ng\u00e0y ph\u1ea3i nh\u1eadn qu\u00e1 nhi\u1ec1u cu\u1ed9c \u0111i\u1ec7n tho\u1ea1i ch\u00e0o m\u1eddi d\u1ecbch v\u1ee5 n\u00ean s\u1ebd sinh ra t\u00e2m l\u00fd kh\u00f3 ch\u1ecbu, ph\u00f2ng b\u1ecb v\u1edbi nh\u1eefng cu\u1ed9c \u0111i\u1ec7n tho\u1ea1i t\u1eeb s\u1ed1 m\u00e1y l\u1ea1, n\u00ean c\u00f3 b\u1ecb t\u1eeb ch\u1ed1i c\u0169ng kh\u00f4ng sao h\u1ebft
\nV\u1edbi kh\u1ea3 n\u0103ng 2, kh\u00e1ch h\u00e0ng h\u1ecfi r\u1ea5t nhi\u1ec1u v\u1ec1 c\u00f4ng ty, d\u1ecbch v\u1ee5, v\u01b0\u1edbng m\u1eafc, c\u00f3 nh\u1eefng c\u00e2u h\u1ecfi kh\u00f3 n\u1eb1m ngo\u00e0i kh\u1ea3 n\u0103ng t\u01b0 v\u1ea5n c\u1ee7a nh\u00e2n vi\u00ean m\u1edbi, c\u1ea7n c\u00f3 c\u00e1ch tr\u1ea3 l\u1eddi kh\u00e9o l\u00e9o, c\u00f3 th\u1ec3 xin chuy\u1ec3n k\u00eanh giao ti\u1ebfp: chat zalo, email, skype … \u0111\u1ec3 chu\u1ea9n b\u1ecb k\u0129 h\u01a1n n\u1ed9i dung c\u00e2u tr\u1ea3 l\u1eddi c\u0169ng nh\u01b0 g\u1eedi c\u00e1c t\u00e0i li\u1ec7u \u0111i k\u00e8m.
\n– Kh\u00f4ng gian: c\u00f3 ng\u01b0\u1eddi c\u1ea3m th\u1ea5y t\u1ef1 tin, k\u00edch th\u00edch khi telesales trong m\u1ed9t m\u00f4i tr\u01b0\u1eddng \u1ed3n \u00e0o, m\u1ecdi ng\u01b0\u1eddi c\u00f9ng h\u0103ng say g\u1ecdi \u0111i\u1ec7n, t\u01b0 v\u1ea5n kh\u00e1ch, nh\u00e2n vi\u00ean kinh doanh c\u1ea3m th\u1ea5y h\u00e0o h\u1ee9ng v\u00e0 t\u1ef1 tin nh\u1eafc \u0111i\u1ec7n tho\u1ea1i l\u00ean g\u1ecdi. Nh\u01b0ng c\u0169ng c\u00f3 ng\u01b0\u1eddi th\u00edch kh\u00f4ng gian y\u00ean t\u0129nh, t\u1eadp trung l\u1eafng nghe c\u00e2u h\u1ecfi ho\u1eb7c ph\u1ea3n h\u1ed3i t\u1eeb kh\u00e1ch h\u00e0ng. Do \u0111\u00f3, c\u1ea7n bi\u1ebft m\u00ecnh th\u00edch kh\u00f4ng gian n\u00e0o \u0111\u1ec3 \u0111i\u1ec1u ch\u1ec9nh cho ph\u00f9 h\u1ee3p.
\n– C\u00e1ch n\u1eafm b\u1eaft th\u00f4ng tin: n\u1ebfu b\u1ea1n c\u00f3 tr\u00ed nh\u1edb t\u1ed1t th\u00ec r\u1ea5t \u1ed5n nh\u01b0ng khi c\u00f3 qu\u00e1 nhi\u1ec1u th\u00f4ng tin kh\u00e1ch h\u00e0ng truy\u1ec1n \u0111\u1ea1t trong cu\u1ed9c g\u1ecdi, n\u00ean chu\u1ea9n b\u1ecb s\u1ed5 ho\u1eb7c gi\u1ea5y note, b\u00fat \u0111\u1ec3 note l\u1ea1i nh\u1eefng th\u00f4ng tin quan tr\u1ecdng ho\u1eb7c ghi ch\u00fa v\u00e0o file data t\u00ecnh tr\u1ea1ng kh\u00e1ch h\u00e0ng \u0111\u1ec3 c\u00f3 s\u1ef1 ph\u1ea3n h\u1ed3i ch\u00ednh x\u00e1c v\u00e0 k\u1ecbp th\u1eddi.
\n– T\u01b0 th\u1ebf: th\u01b0\u1eddng g\u1ecdi \u0111i\u1ec7n th\u00ec kh\u00e1ch h\u00e0ng ch\u1ec9 nghe gi\u1ecdng c\u1ee7a nh\u00e2n vi\u00ean nh\u01b0ng t\u00e2m th\u1ebf g\u1ecdi \u0111i\u1ec7n c\u0169ng s\u1ebd quy\u1ebft \u0111\u1ecbnh y\u1ebfu t\u1ed1 th\u00e0nh c\u00f4ng c\u1ee7a cu\u1ed9c g\u1ecdi. Ng\u1ed3i th\u1eb3ng l\u01b0ng, t\u00e2m l\u00fd tho\u1ea3i m\u00e1i, t\u1ef1 tin, m\u1ec9m c\u01b0\u1eddi khi c\u1ea7n thi\u1ebft, \u0111\u1ea7u d\u00e2y b\u00ean kia ch\u1eafc ch\u1eafn s\u1ebd c\u1ea3m nh\u1eadn \u0111\u01b0\u1ee3c n\u0103ng l\u01b0\u1ee3ng t\u00edch c\u1ef1c t\u1eeb ph\u00eda b\u1ea1n.
\nCh\u1ea5t gi\u1ecdng c\u0169ng \u0111\u00f3ng g\u00f3p r\u1ea5t l\u1edbn v\u00e0o ch\u1ea5t l\u01b0\u1ee3ng cu\u1ed9c g\u1ecdi. M\u1ed9t s\u1ed1 v\u00f9ng mi\u1ec1n b\u1ecb \u1ea3nh h\u01b0\u1edfng b\u1edfi ch\u1ea5t gi\u1ecdng \u0111\u1ecba ph\u01b0\u01a1ng, do \u0111\u00f3 n\u00ean t\u1eadp luy\u1ec7n \u0111\u1ec3 c\u00f3 th\u1ec3 truy\u1ec1n \u0111\u1ea1t th\u00f4ng tin m\u1ed9t c\u00e1ch ch\u00ednh x\u00e1c v\u00e0 r\u00f5 r\u00e0ng cho kh\u00e1ch h\u00e0ng.
\n– Ch\u0103m s\u00f3c sau g\u1ecdi \u0111i\u1ec7n: n\u1ebfu kh\u00e1ch h\u00e0ng h\u1ee9ng th\u00fa v\u00e0 quan t\u00e2m \u0111\u1ebfn d\u1ecbch v\u1ee5 b\u1ea1n gi\u1edbi thi\u1ec7u, c\u1ed1 g\u1eafng gi\u1eef contact \u0111\u1ec3 n\u00f3i chuy\u1ec7n nhi\u1ec1u h\u01a1n th\u00f4ng qua c\u00e1c k\u00eanh chat nh\u01b0 zalo, email, facebook, skype, viber…. n\u1ebfu kh\u00e1ch h\u00e0ng c\u00f3 v\u1ebb th\u1edd \u01a1, \u0111\u1ec1 ph\u00f2ng, c\u1ed1 g\u1eafng xin email \u0111\u1ec3 c\u00f3 th\u1ec3 update l\u1ecbch t\u00e0u, c\u01b0\u1edbc h\u00e0ng tu\u1ea7n, th\u00f4ng t\u01b0 ngh\u1ecb \u0111\u1ecbnh m\u1edbi, kh\u00e1ch h\u00e0ng s\u1ebd nh\u1eadn th\u1ea5y \u0111\u01b0\u1ee3c s\u1ef1 nhi\u1ec7t t\u00ecnh t\u1eeb ph\u00eda nh\u00e2n vi\u00ean kinh doanh.
\nN\u1ebfu b\u1ea1n \u0111\u00e3 th\u1eed t\u1ea5t c\u1ea3 c\u00e1c b\u01b0\u1edbc tr\u00ean \u0111\u00e2y m\u00e0 v\u1eabn ch\u01b0a th\u1ef1c s\u1ef1 c\u00f3 k\u1ebft qu\u1ea3 kinh doanh t\u1ed1t, c\u00f3 th\u1ec3 t\u00ecm ki\u1ebfm c\u00e1c c\u00e1ch ti\u1ebfp c\u1eadn kh\u00e1ch, v\u00ed d\u1ee5: g\u1eedi email, nh\u1eafn tin, chat, \u0111i th\u1ef1c t\u1ebf \u0111\u1ec3 g\u1eb7p m\u1eb7t ch\u00e0o d\u1ecbch v\u1ee5.
\nTelesales kh\u00f4ng kh\u00f3, quan tr\u1ecdng l\u00e0 b\u1ea1n c\u00f3 d\u00e1m b\u01b0\u1edbc ra kh\u1ecfi v\u00f9ng an to\u00e0n, v\u01b0\u1ee3t qua n\u1ed7i s\u1ee3 \u0111\u1ec3 chi\u1ebfn th\u1eafng n\u00f3 hay kh\u00f4ng th\u00f4i.
\nLily Trinh.<\/p>\n","protected":false},"excerpt":{"rendered":"
– Telesales \u0111\u01b0\u1ee3c xem nh\u01b0 l\u00e0 ph\u01b0\u01a1ng th\u1ee9c truy\u1ec1n th\u1ed1ng \u0111\u01b0\u1ee3c \u00e1p d\u1ee5ng cho h\u1ea7u h\u1ebft c\u00e1c l\u0129nh v\u1ef1c sales kh\u00e1c nhau v\u00e0 telesales c\u0169ng l\u00e0 tr\u1edf ng\u1ea1i r\u1ea5t l\u1edbn \u0111\u1ed1i v\u1edbi nh\u00e2n vi\u00ean kinh doanh m\u1edbi.
\nCh\u01b0a t\u1ef1 tin v\u1ec1 ki\u1ebfn th\u1ee9c \u0111\u1ec3 t\u01b0 v\u1ea5n kh\u00e1ch h\u00e0ng, ch\u01b0a quen v\u1edbi vi\u1ec7c kh\u00e1ch h\u00e0ng t\u1eeb ch\u1ed1i ho\u1eb7c ti\u1ebfp nh\u1eadn ph\u1ea3n h\u1ed3i ti\u00eau c\u1ef1c, s\u1ee3 kh\u00e1ch h\u00e0ng \u0111\u00e1nh gi\u00e1, v\u00e0 c\u00f2n r\u1ea5t nhi\u1ec1u n\u1ed7i s\u1ee3 ch\u01b0a t\u1ef1 tin gi\u1ea3i ph\u00f3ng b\u1ea3n th\u00e2n. Tuy nhi\u00ean, khi \u0111\u00e3 quen v\u1edbi vi\u1ec7c g\u1ecdi \u0111i\u1ec7n, ch\u1ed1t \u0111\u01b0\u1ee3c deal qua telesales, nh\u00e2n vi\u00ean kinh doanh s\u1ebd d\u1ea7n v\u01b0\u1ee3t qua \u0111\u01b0\u1ee3c tr\u1edf ng\u1ea1i, vi\u1ec7c telesales kh\u00f4ng c\u00f2n l\u00e0 n\u1ed7i \u00e1m \u1ea3nh.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3,9,11],"tags":[4,6],"class_list":["post-162","post","type-post","status-publish","format-standard","hentry","category-cong-viec","category-ky-nang","category-nghe-sales-logistics","tag-ky-nang-lam-viec","tag-sales-logistics"],"yoast_head":"\n